Once you have completed the selection of products you wish to purchase you may proceed to place an order. As soon as you click “continue with order” you will be re-directed to World Pay which is one of the most secure online payment services available. We never view any credit or debit card information - all payments are handled by WorldPay. As soon as you have finished ordering you will be re-directed back to our site.
We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.
We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analysing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about The Fairy Tree.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
We may correct or supplement your address information with standardised postal representation in order to ensure that your orders are delivered.
Cookies are pieces of information that your browser stores on your computers hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
Terms and conditions may change from time to time and we reserve the right to change terms without notice.
We endeavour at all times to have product information and images up-to-date. Any errors are wholly unintentional.
We reserve the right to make changes and update our website as necessary and without notice.
Colour representation of products on screen may vary to actual product colours; The Fairy Tree cannot be held responsible for these variations.
All orders are subject to availability. All available stock will be marked "in stock". Orders are normally despatched within 24 hours of your order.
We hope that you will be delighted with your order. However, we will exchange or refund any item returned within seven days with which you are not happy, as long as both the packaging and the goods remain intact. Please note that the parcel is your responsibility until it reaches us so please ask for proof of postage from your post office.
If the return is the result of an error by us, we will refund the delivery charge otherwise the delivery charge is non-refundable.
We have taken great care in the preparation of the content of this website, in particular to ensure that the details descriptions and prices quoted are correct at the time of publishing.
The dimensions are approximate only. We have made every effort to render as accurately as possible the colour and design of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, The Fairy Tree disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked website.
The Fairy Tree makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. The Fairy Tree will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
We reserve the right to withdraw any goods from this website at any time and/or remove or change any materials or content on this website. Whilst we will use our reasonable endeavours to complete orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it and we reserve the right to do this at any time, at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website, removing or editing any materials or content on this website or for refusing to process or accept an offer after we have received it.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (hereinafter referred to as a “Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
From time to time The Fairy Tree may send you newsletters/offers. If you do not wish to receive communication from us unrelated to your delivery, please email us at email@example.com.