Delivery & Returns

UK

FREE delivery on all orders of £25 or more.

Standard P & P fee of £2.50 for purchases below £25

 

All of our deliveries within UK are handled by Royal Mail and you should receive your delivery within 3 to 4 working days.

Orders with a value of £25 and over are delivered free of charge.

If you are not there to receive the delivery, a note will be left advising you that your order can be collected at the local parcel depot. Please note that if you fail to collect your order within a certain time frame (usually ten days), it will be returned to us. In that instance we are happy to send your order out again, but you would have to pay for the re-delivery.

Europe

Deliveries to European countries other than the UK cost £7.20 for packaging and post, which covers as many items as you wish to purchase.

Rest Of World

Really sorry, but at present we are unable to despatch outside Europe

Returns

We want you to be happy with your order! Should you not be completely satisfied for any reason, you are welcome to return items for a refund or exchange.

We can change or cancel an order up until the point when it is despatched. Once the order has been delivered, you can return the goods within 7 days of delivery for a full refund (less the post and packaging fee). Unfortunately, we are not able to cover the cost of return postage. We would advise you to send return items by a registered/insured shipping method, as we cannot be held responsible for losses whilst in return transit.

  • Order cancellations must be made by email within 7 days of having received the items.
  • They must be returned in their original packaging, unused and in a re-saleable state.
  • Refunds do not apply to the postage and packaging costs of the original order.
  • If a product is damaged or faulty, we will arrange to send you a replacement as soon as possible.

Our address for returns is: 24 Burlington Road, Withington, Manchester, M20 4QA

Should you be sent a faulty item in error, we will of course refund you in full.

This returns policy does not affect your statutory rights.

Join Us